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Field Service: On-Site, On-Demand

Home Field Service: On-Site, On-Demand

Rent-A-Center, the nation’s largest rent-to-own retailer, utilizes TrueNet Communications to support its communications infrastructure and voice/data/computer systems at all 3000+ retail RAC locations in the United States, Canada, and Puerto Rico.

Scope of Work

TrueNet deploys and supports all network infrastructure, voice/data communications systems and computer systems at 3000+ Rent-A-Center stores. The scope of the work varies from day-to-day service tickets to network infrastructure projects of all types. An example of a typical project was the conversion in a single month of 170 The Rental Store (TRS) kiosk locations to RAC Acceptance in-house network and systems. Before it was purchased by Rent-A-Center, TRS operated rent-to-own kiosks at third-party retailers and electronics stores nationwide. The conversion required three sites visits to each store: Trip 1 to run network cables for the transition to RAC equipment from TRS equipment, Trip 2 to install the RAC equipment (telecom equipment, router, computers, wireless access point, etc.) beside the TRS equipment, and Trip 3 to de-install TRS equipment, box up, and return to RAC’s designated location. During that same month, TrueNet Communications also handled for RAC 60+ new store installations, relocations and remodels and day-to-day service tickets.

Results

The Rent-A-Center contract contains very stringent SLAs.  TrueNet has met or exceeded the SLAs every quarter since the contract was signed.

Rent-A-Center Utilizes TrueNet for In-Store Technology Systems Support

TrueNet Communications installs and supports communications network infrastructure and voice/data/computer systems at all 3000+ RAC retail locations.

Services

  • Roll-A-Truck Services
    • Network Cabling, Voice/Data/VoIP wired and wireless Communications Systems and IP-based customer premise equipment
      • Installations, MAC, upgrades
      • Technology Deployments
      • Service and maintenance
      • Site audits
    • 24x7x365 Dispatching and Help Desk Services
    • Comprehensive Service Reporting
      • TrueTrak™ Project/Service Management System
      • Customized escalation with email notification
      • Web status updates, invoicing and project reporting

 

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TrueNet Communications

TrueNet Communications has been planning, engineering & designing, implementing, and supporting communications infrastructure nationwide since 1985.

Contact us today!

Contact Info

  • TrueNet Communications
  • 7666 Blanding Blvd, Jacksonville, FL 32244
  • 904-777-9052
  • info@truenetcommunications.com
  • https://truenetcommunications.com

Recent News

  • TrueNet Communications Names Erika Smith as CFO
  • TrueNet Communications Names Brett Staehr as New VP of Operations for the Services Divisions
  • TrueNet Communications Names New CFO
  • TrueNet Communications Names New CEO

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