The objective of the project was to utilize our QA/QC program supported by our fully customizable software application to manage a complete quality project with a special focus on the monitoring a FTTH construction build in multiple, major metropolitan areas. Real-time, daily, and weekly reporting and results-oriented safety audits were required.
Our major challenge was to collaborate, coach and partner with the construction teams to provide feedback to not only increase quality and production but also provide timely submission of design documents and invoicing.
Here’s how we did it:
#1: We started the process with comprehensive QA and QC inspections.
#2: We used rate-of-defects threshold for critical and non-critical defects per unit type that
determined the number of inspections.
#3: When the construction build partners met target thresholds, we moved to a 30% QA/QC
random inspection rate with target thresholds mutually agreed to by all parties.
#4: We provided training and coaching to construction build partners, monitoring and
adjusting response techniques to change behavior and improve quality and performance.
#5: We created real time reports, trending analysis and recommendations to improve
the quality of the build, providing feedback to the customer and the construction build partners.
#6: As the program matured, we reduced the QC/QA cost.
● Major impacts were recognized in depth of conduit and vault placements.
● Improvements from a 45% failure rate to nearly 0% for depth of conduit.
● Improvements from a 35% failure rate for vaults to less than 1%.
● A significant reduction from performing 100% to 30% sampling and the construction build partners were able to take on more of the QC function with continued checks of QA.